Company : iGATE
Website : www.igate.com
Education : Bachelor of Engineering, Bachelor of Technology
Experience : 0 – 1 Years
Location : Noida
iGATE
Position Title : Systems Engineer – IMS – 159330
Openings : 20
Education : Bachelor of Engineering, Bachelor of Technology
Skills : Service Desk / Technical Support / Helpdesk Support
Job Description :
Desired Candidate Profile :
· Should possess 60% and above throughout academics
· Certifications like MCSE/CCNA /PMI/ITIL are preferred
· Willing to work in night shifts
· Willing to sign 2 years of Service agreement
· Basic computing skills
· Good written and oral communication skills are required
· Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
· Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Desired Candidate Profile :
· Should possess 60% and above throughout academics
· Certifications like MCSE/CCNA /PMI/ITIL are preferred
· Willing to work in night shifts
· Willing to sign 2 years of Service agreement
· Basic computing skills
· Good written and oral communication skills are required
· Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
· Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Job Description :
· Should have excellent communication and English speaking skills
· Knowledge of basic computer operations.
· Courteous with strong customer service orientation.
· Dependable with proficient attention to detail.
· Good listening and responding skills.
· Should be willing to take up challenges and go extra mile to perform work responsibilities
· Should have great interpersonal skills and ability to perform under pressure
· Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
· Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution www.presentjobs.com
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file.
· Should have excellent communication and English speaking skills
· Knowledge of basic computer operations.
· Courteous with strong customer service orientation.
· Dependable with proficient attention to detail.
· Good listening and responding skills.
· Should be willing to take up challenges and go extra mile to perform work responsibilities
· Should have great interpersonal skills and ability to perform under pressure
· Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
· Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution www.presentjobs.com
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file.
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