HCL Technologies – Infrastructure Services Division (ISD)
The group generates annual revenues of over US$ 6.5 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India. A pioneer of modern computing, HCL has many firsts to its credit including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.
Walk-In For Freshers : BE/ BTech/ BCA/ BSc/ MCA – 2014 Batch : On 19th March 2015 @ HCL Technologies – Infrastructure Services Division (ISD)
Industry Type  :  IT-Software / Software Services
Role  :  System Administrator
 
Job Description : 
Hi All,
Here comes the chance to be part of HCL Family.
Criteria & Job Description:
2014 B.Tech/BE/BCA/BSc Physics, IT/MCA
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Designation – Trainee
Job Description :
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s.

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.

Administer and provide User account provisioning & activities.

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support(depending upon your respective domain).

Job Location : Noida

Drive Location : Roorkee
Date: 19th March 2015 (Tuesday)
Time : 9 AM 10 AM
Venue:
College of Engineering Roorkee (COER),
7th K.M. on Roorkee Haridwar Road (NH-58), 
Post Box No. 27, Vardhmanpuram Roorkee- 247667
Distt. Haridwar (Uttarakhand)
Note:
You are required to carry a copy of this advertisement with you on the day of interview.
Entry would only be allowed as per the above mentioned timelines.
Regards
Human Resource
HCL Technologies Ltd