Freshers hiring For Technical Support Associate @ “IBM" in Bangalore/Hyderabad

About Company

Name: IBM

Website: www.ibm.com 
Job Details:

Education: B.E/B.Tech/Diploma
Experience: Freshers

Job Location: Bangalore/Hyderabad
Job Description:
Technical Support Associate
Candidates  should possess Bachelor's Degree/ Diploma (Minimum 15 Years of formal education).

Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM.

Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Ability to identify basic hardware parts and aware of basic hardware concepts.

User level familiarity with at least one e-mail client - Outlook, Notes etc.

Skilled in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Questioning skills /probing skills, as relevant to the issue and level of the caller.

Shifts will 24x7 in nature and can vary depending on geographies supported (including night shifts).

Fluent Communication skills.   

Click Here To Apply

Share on Google Plus

About Unknown

This is a short description in the author block about the author. You edit it by entering text in the "Biographical Info" field in the user admin panel.