About Company
Name: VERTEX Customer Solutions India Pvt Ltd
Website: www.vertexgroupindia.com
Job Details:
Education: Any Graduate/Diploma
Experience: 1 - 3 years
Job Location: Hyderabad
Walk-in on 11th Mar to 26th Mar 2015 from 10:00 AM - 1:00 PM @ Hyderabad
Job Description:
Team Leader
Candidate should possess Minimum Qualifications Graduates/ Diploma
3 +years of Experience in voice process. 6Months as a TL
Excellent Oral and Written Communication Skills and Interpersonal Skills.
Main Responsibilities Train, develop and deploy a Team of Sr CSA/CSAs.
Report and improve on performance levels of all team members, using a coaching enabling style at all times.
Schedule staff in line with expected call volumes/expected manning.
Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort.
To meet the customer service standards, remaining courteous, professional and polite at all times.
Attrition control.
Walk-in Address:
VERTEX Customer Solutions India Pvt Ltd.,
Banjarahills Rd. no.-01,Beside Sakshi Building,
Abhinandan Towers
Contact Name:Meenakshi Kumari
Email-Id: Meenakshi.Kumari@Vertexgroup.Co.In
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